UK Delivery
Coastline Paper Co. currently offers UK delivery only, using Royal Mail Tracked services. Every order is carefully packed by us before being sent on its way to you.
Standard UK Delivery — FREE
• Service: Royal Mail Tracked 48
• Delivery aim: 2–3 working days after dispatch
Express UK Delivery — £6.95
• Service: Royal Mail Tracked 24
• Delivery aim: next working day after dispatch
Please note: Royal Mail Tracked 24 is an estimated next-working-day service and is not a guaranteed next-day delivery.
Dispatch Times
We aim to prepare and dispatch orders within 2–3 working days of your order being placed. During particularly busy periods, launches or seasonal events, dispatch may occasionally take a little longer — we will always do our best to keep you updated.
Please be aware: choosing Express Delivery speeds up the Royal Mail delivery service after your order has left us — it does not reduce our 2–3 working day order preparation time. If you need your order by a specific date, please place your order with enough time to allow for both preparation and delivery.
Once your order has been dispatched, you will receive tracking information so you can follow its journey.
Weekends & Bank Holidays
Working days are Monday to Friday, excluding UK bank holidays. Orders placed over the weekend or on a bank holiday will begin processing on the next working day.
Returns
We really hope you love your Coastline Paper Co. order, but we understand that sometimes you may change your mind.
If you would like to return an item, please notify us within 14 days of receiving it. Once you have let us know, you will then have a further 14 days to return the item to us.
Returned items should be unused, in their original condition and, where possible, in their original packaging.
Please contact us at hello@coastlinepaperco.co.uk before sending anything back so we can help arrange the next steps.
For change-of-mind returns, the cost of return postage is the responsibility of the customer. We recommend using a tracked postal service and keeping proof of postage until your return has been processed.
Refunds
If you cancel and return your entire order within your statutory cancellation period, we will refund the cost of the returned goods..
If you originally selected Express Delivery (£6.95), please be aware that only the equivalent standard delivery amount of £4.95 will be refunded — the £2.00 Express Delivery upgrade is non-refundable.
If you return only part of your order but keep other items, the original delivery charge will not normally be refunded.
Refunds will be processed to your original payment method once the returned items have been received and checked.
Damaged, Faulty or Incorrect Items
Every order is checked carefully before it leaves us, but if something arrives damaged, faulty or incorrect, please get in touch as soon as possible.
Email us at hello@coastlinepaperco.co.uk and include your order number and, where possible, photographs of the affected item and packaging.
If an item is faulty, damaged or incorrect, we will arrange an appropriate replacement or refund — and you will not be responsible for reasonable return postage costs in these circumstances.
Your statutory rights are not affected.
Delivery Problems
If your Royal Mail tracking shows your order as delivered but you are unable to locate it, please first check:
• Any nominated safe place
• Other members of your household
• Neighbours
If your parcel still cannot be found, please contact us at hello@coastlinepaperco.co.uk and we will look into it with Royal Mail on your behalf.